Privacy Policy

Last updated: 23 March 2026

1. Who we are

West Coast Digital is a web design and hosting provider based in West Wales.

Trading name: Clickboom Ltd t/a West Coast Digital
Company number: 16301708
Address: 4 Pentre Solar, Glanrhyd, SA43 3PJ, Pembrokeshire, Wales
Phone: 0734 622 0932
Email: info@westcoastdigital.co.uk

For the purposes of UK data protection law (including the UK GDPR and Data Protection Act 2018),
we are the “data controller” for personal data collected via this website.

2. What this policy covers

This Privacy Policy explains:

• What personal data we collect
• How and why we use it
• When we share it
• How we keep it secure
• Your rights over your data

By using this website, you agree to the practices described here.

3. Data we collect

We only collect what we need to run the site, respond to you, and improve our services.

3.1 Information you provide to us

Via contact forms (e.g. using Forminator) or if you contact us directly, we may collect:

• Name
• Email address
• Phone number
• Business name
• Any information you include in your message

We use this information to:

• Reply to your enquiry
• Provide quotes or proposals
• Manage ongoing projects and support

We do not use this information for unrelated marketing unless you explicitly ask us to or give clear consent.

3.2 Automatic data (analytics and logs)

When you use our website, basic technical information is collected automatically, including:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• Device and operating system information

This is collected via:

• Google Analytics – to understand how people use our site and improve it.
• Basic server logs from our hosting provider (20i, UK-based).

We do not use analytics to identify you personally. Data is viewed in aggregate (for example, number of visitors to this page).

4. Cookies and tracking

Our website may use cookies and similar technologies to:

• Run Google Analytics
• Remember basic preferences (if we add these)

Where required, we will show you a cookie notice with options to accept or manage certain cookies.
You can control cookies via your browser settings at any time, but disabling some cookies may affect how the site works.

5. How we use your data (lawful bases)

We only use your personal data when we have a legal basis to do so. Typically this is:

• Legitimate interests – for example, to:
  • Respond to your enquiry
  • Operate, secure and improve the website
  • Maintain basic records of communications
• Contract – where you become a client or are in discussions about services, we may process your data to:
  • Provide quotes and proposals
  • Deliver, manage and invoice for projects
• Consent – if we ever use your data for optional things (for example, testimonials or case studies with your name),
  we will ask first.

We do not sell personal data and we do not bombard people with marketing.

6. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes it was collected, including to meet legal, accounting or reporting requirements.

Broadly:

• Enquiry emails and form submissions: typically up to 2 years unless needed longer for an ongoing client relationship.
• Client project records, invoices and contracts: generally 6 years after the end of the relationship (for tax and legal reasons).
• Analytics data: kept in line with our Google Analytics settings (usually between 14–26 months, aggregated).

We may keep information longer where required by law or to establish, exercise or defend legal claims.

7. Sharing your data

We only share personal data where necessary and appropriate, for example with:

• Service providers, including:
  • Website hosting: 20i (UK-based).
  • Email and productivity tools (for example, Google services or similar) to send/receive email and store files.

These providers only process your data on our instructions and are required to keep it secure.
We may also share data if required by law, regulation or legal process, or where needed to establish, exercise or defend legal claims.

We do not sell or rent your personal data.

8. Data storage and security

• Our website is hosted in the UK by 20i.
• We take reasonable technical and organisational steps to protect your data, including:
  • SSL (HTTPS) on the website
  • Strong passwords and access controls
  • Limiting access to personal data to those who need it

No system is 100% secure, but we work to keep risk proportionate and sensible for a small studio.

9. International transfers

Some tools we use (for example, Google services) may store or process data outside the UK/EEA.
Where this happens, we rely on appropriate safeguards, such as:

• Standard Contractual Clauses
• UK data protection adequacy decisions (where applicable)

We aim to use reputable providers with strong data protection standards.

10. Your rights

Under UK data protection law, you have rights over your personal data, including:

• Access – to ask for a copy of the personal data we hold about you.
• Rectification – to correct inaccurate or incomplete data.
• Erasure – to request deletion of your data in certain circumstances.
• Restriction – to ask us to limit how we use your data in certain cases.
• Objection – to object to processing based on our legitimate interests.
• Data portability – to receive certain data in a commonly used format.

To exercise any of these rights, contact us at info@westcoastdigital.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data:
www.ico.org.uk.

11. Third‑party websites

Our site may link to other websites. We are not responsible for their content, security or privacy practices.
Check their privacy policies before submitting any personal data.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
We recommend checking back occasionally.

13. Contact

If you have any questions about this Privacy Policy or how we handle your data, contact:

West Coast Digital
4 Pentre Solar, Glanrhyd, SA43 3PJ, Pembrokeshire, Wales
Phone: 0734 622 0932
Email: info@westcoastdigital.co.uk